Booking

There's no form. Call the bench.

It's one person and one phone. A two-minute conversation books the slot and often saves you the visit entirely.

Prefer to write? service@ninthbar.example — include the make, model and what it's doing, and I'll come back with a time.

Tuesday–Friday: 9am–5pm, bench and counter
Saturday: 10am–2pm, drop-off and collection only
Sunday–Monday: Closed — these are the days I actually fix things
Café emergencies: Phone answered 6am–7pm, seven days
Address: Unit 4, 2211 SE Ankeny St
Portland, OR 97214
Parking: Loading bay behind the building, off SE 22nd

Intake

Six things to tell me.

Have these ready and diagnosis usually finishes the same day instead of the next one.

Make, model and rough age. The serial plate is usually under the drip tray or on the back panel.
What it's doing, and when it started. "Gradually over six months" and "suddenly on Tuesday" point at completely different parts.
What water goes in it. Tap, filtered, bottled, or a plumbed softener — and roughly how often you descale.
What you've already tried. No judgement. It just saves me repeating it.
How hard it works. Two shots a day and two hundred are different machines wearing the same badge.
Whether it's still under warranty. If it is, I'll tell you what's wrong and send you back to the dealer to have them pay for it.

Getting it here

Three ways in.

Drop-off

Bring the machine, the portafilter and the basket you use every day. Leave the water in the tank if there's a fault I need to reproduce — empty it if you're driving far.

Tue–Fri 9–5 · Sat 10–2

Café callout

Same-day inside the Portland metro. Call before you pull panels — half of these get solved on the phone and you keep serving. Tell me the make and group count so I arrive with the right seals.

$150 callout + $95/hr

Mail-in

For home machines outside the metro. Call first for a shipping address and a rough quote. Double-box it, drain the boiler, and pack the portafilter separately so it doesn't crack the case.

5–8 days · insured both ways

Before you drive over

Check the water path first.

The schematic on the front page walks the eight parts between your tank and your cup and tells you what each one does when it goes. If you can name the symptom, you can usually name the part — and that's most of the phone call.

Open Plate 1 See the rate sheet

Diagnosis: $85, credited to the repair
Typical service: 2–4 days on the bench
Labour warranty: 90 days
Free storage: 30 days after completion